☰ Menu ☰ Cart

Please watch how your shrimp and fish will be packaged and sent.

* Please read our terms and conditions before purchasing your live goods and products.
 
Refund and Return Policy on Dry Goods
  • A Store credit will be issued for returns within 7 days of original purchase date and with a receipt.
  • Credit will be issued to the original amount of payment less Shipping.
  • Products must be returned unused and in the original packaging.
  • Return shipping and original shipping charges will not be credited.
 
Refund and Return Policy on Live Shrimp, Fish and Plants
  •  
  • No returns of live animals or plants will be accepted after 24​hrs from the time of purchase Returns will only be give as store credit.
  • All live animals are sold under the assumption that you have done your research and know how to properly look after your new animal.
  • DOA policy is only for the duration from our shop to your home, once you have opened the bag of shrimp and/or fish and released them in your tank,
  • all responsibility falls on to you the owner.
 
Terms and Conditions
 
Staff take no responsibility on choosing the sex of a shrimp or fish, but will do their utmost best where possible, or the customer can choose at their own risk.

DOA warranty is only valid until the shrimp, fish or plants are placed into your aquarium. Once you have put them in your aquarium
shrimplovers will take no responsibility if they die.


Shrimplovers tries to provide the correct and accurate information about the species and care of shrimp, fish and plants at the time of sale.
The information given is true and correct to the best of our knowledge.
 
Privacy Policy
Shrimplovers only takes and uses personal customer information for the purpose of servicing your needs and the ability to contact our customers when the need arises.

No customers personal details or information will ever be given to another 3rd party without prior written consent.
 



SHIPPING

Here at Shrimplovers we try and keep the cost of shipping as low as we can but unfortunetly it does cost us money to send items to you.
 

DRY GOODS 

We are offering a subsidized flat rate shipping cost of only $10 for all orders excluding Glass Tanks and large bulk orders.

We can send your items via Australia Post, Fastway, TNT, Couries Please. The company used, depends on what is being sent, the size and weight. We will then choose the most cost effective option.

LIVE ANIMALS


We also use Toll Priority to send our live stock Australia Wide, they are sent in Satchel sizes 1KG, 3KG, 5KG
Shipping is based on size and weight and we offer a Flat Rate Shipping cost of $10 for all live animals that are time sensitive and requre over night express delivery. Most Life fish orders the actual shipping cost is $19.55 and that is for a small 1kg satchel and a small 2ltr Polyfoam box plus in winter we include a heat pack to keep the temp in the box warm or ice brick in summer.